![]() Q: My sorority isn't listed, can you make me a custom item?Ī: We are licensed for over 20 sororities. If your item halts movement for 7 days or more, please contact us so we can sort out the issue with USPS or provide a re-shipment. Please allow 24-48 hours for tracking info to update. Q: Why hasn't my item's location updated when I check the tracking of my delivery?Ī: Our preferred shipping courier is experiencing significant delays due to the Covid pandemic and often times shipments are skipped during the scan process at a post office location. We will not send items back to you free of charge. Please verify your shipping address at checkout to avoid such instances. Q: My order was returned back to you, can you re-ship it to me?Ī: Deliveries that are returned to our facility as undeliverable will be re-sent to the customer for an additional shipping fee. Need your items in a rush? Please contact us so we can do our best to accomodate you! We encourage you to keep these timeframes in mind when ordering. ![]() We are not responsible for shipment delays. Priority shipping takes 2-3 business days and express is usually 1-2 business days. Please allow up to 7 days for delivery for standard shipping. Please message us if you need your items by a certain date and we will do our best to accomodate you!Ī: USPS is experiencing significant delivery delays that are out of our control. Do not iron directly on graphic, do not dry clean.Ī: Production time varies by product. These are customized by our female led team with your sorority letters printed on the front pocket.Ĭolors may slightly vary due to different screen settings.Ĭare - turn garment inside out, machine wash cold and tumble dry low. Our luxuriously soft pajama sets are made of a satin fabric.
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